Refund & Cancellation Policy • VIPHOSTPE

Overview & Eligibility Window

Our refund and cancellation policy applies to purchases made via the VIPHOSTPE platform.

Request Window: Cancellations/refunds can be requested within 3 days of placing the order.
One Refund per Customer: Refunds are limited to one per customer (multiple services or multiple sign-ups do not qualify).
Account Standing: Refunds are not granted to accounts closed for Terms of Service (TOS) violations or abuse.
Service Quality Check: If our team does not find any service issue from VIPHOSTPE’s side for your Hosting plan, no refund will be made.

Tip: For performance/config issues, contact support first. In many cases we fix the root cause faster than a refund cycle.

Domains: No refunds on Domain Registration / Renewal / Transfer (registry policies are final).
Upgrades/Downgrades: Existing product upgrades/downgrades are non-refundable; the user is responsible for the action.
Credit Balance: Purchases made from wallet/credit balance are non-refundable.
Duplicate Orders: If you already have a product and order a new similar product, the no-refund policy applies.
Suspension/Termination: No refund if Service is suspended/terminated due to Email Marketing/Email Abuse/Misuse/Inappropriate/Illegal/Immoral use or Account Over-use.

Chargebacks: Initiating a chargeback without contacting support may lead to suspension and additional verification. Please allow us to resolve the issue first.
Pro-rated Use: Beyond the 3-day window, partially used terms are not pro-rated unless mandated by law.
Data Deletion: Approved refunds may result in service cancellation and data deletion. Take backups before requesting.
SLA Credits: For verified downtime, we may offer service credits per our uptime targets instead of cash refunds (where applicable).

Taxes & Fees: We do not refund taxes, transaction charges, or convenience fees.
Refund Charge (India): For Indian users, a 20% charge applies on the refundable amount.
International: Bank exchange rates and cross-border fees are outside our control and are non-refundable.

Refund Mode: Approved refunds are issued to the same payment method used originally.
Processing Time: Once approved, please allow 5–10 business days for your bank/payment provider to reflect the refund.

Verification: We may request additional details (order ID, error logs, screenshots, timestamps) to verify the claim.
Communication: We will notify you by email when your refund is approved/denied or if we need more information.

Email us at contact@viphostpe.in within 3 days of your order.
Include: Order ID, registered email/phone, service name/plan, and a short description with screenshots/logs (if any).
Our team will diagnose the issue. If it’s on our side and within scope, we’ll attempt a fix first. If unresolved, we’ll proceed as per this policy.

Email: contact@viphostpe.in
Phone: +44 7367 072643

Business Address: VIPHOSTPE, Nelson Mandela Marg, Vasant Kunj, New Delhi – 110070